Sales Engineer – Customer Success

Ready to make an impact in cybersecurity?

At Cybrella, we help customers anticipate threats, secure their environments, and meet compliance requirements with confidence. We deliver tailored cybersecurity consulting and managed services to enterprises across critical industries. We’re looking for a Sales Engineer – Customer Success to support our fast-growing client base and empower organizations to extract the most value from our security services.

As a Customer Success Sales Engineer, you’ll partner with our Managed Services and Sales teams to ensure clients feel empowered, informed, and secure. In this customer-facing technical role, you’ll focus on driving solution enablement, delivering post-sale advisory, and providing trusted guidance to maximize service adoption and value realization.

What You’ll Be Doing

• Thrive in fast-paced, multi-engagement environments, balancing technical depth with business priorities across multiple prospects and projects.

• Translate complex cybersecurity challenges into clear, actionable insights for diverse audiences—from technical stakeholders to C-level executives.

• Serve as the technical liaison between Cybrella and customers, partnering closely with Sales, Marketing, Engineering, and Support to drive solution alignment and client trust.

• Deliver compelling product demonstrations and Proof of Value (PoV) sessions, showcasing how Cybrella’s capabilities address real-world security concerns.

• Act as a trusted cybersecurity advisor, guiding clients on best practices and how to effectively apply Cybrella’s solutions to meet their business and technical objectives.

• Lead technical workshops, discovery calls, and onboarding efforts during pre-sales and early service delivery phases to ensure value realization.

• Identify and remove adoption roadblocks, proactively recommending strategies that improve engagement outcomes and long-term customer satisfaction.

What You’ll Need to Succeed

• 2+ years of experience in Sales Engineering, Customer Success Engineering, or Security Consulting.

• Foundational knowledge of cybersecurity concepts such as vulnerability management, cloud security, and secure development practices.

• Familiarity with at least one scripting language (e.g., Python, PowerShell, Bash).

• Experience working with SIEM, EDR, WAF, or other security platforms is a strong plus.

• Comfortable leading technical discussions with both technical and non-technical audiences.

• Strong communication, organizational, and problem-solving skills.

• Self-starter who thrives in a fast-paced, collaborative environment.

Nice to Have

• Exposure to compliance frameworks (SOC 2, ISO 27001, HIPAA, etc.).

• Experience supporting post-sales engagement cycles in a startup or consulting environment.

• Basic understanding of DevSecOps pipelines or cloud platforms like AWS and Azure.

• Understanding of the OSI model

• Certifications such as CEH, CISSP, OSCP, and SANS

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